Responses
and you are forgetting that they couldn't check on her because the portal to her wasn't working for some reason. it's said in the same chapter as the information that she was sick
Tbh the whole system seems to be broken, though I don't know if it's caused by her having low mana
Yall are forgetting aileen was placed as tower manager, not because she was competent, but it was needed to keep her alive. Her family basically put her in health isolation with no way of contacting her or even checking on her (which was dumb like what if her heart worsened ;-;). Sejun was her frst ever contact from outside and hopefully, they teach her more of her role (for the tower's sake :'>)