I don’t get why people are being mean to people being literally confused with the story ...

I don’t get why people are being mean to people being literally confused with the story and are asking for help. I mean, they’re interested with the story and just are having a hard time catching up. What’s wrong with that? I’ve been reading and rereading chapters but I just get lost sometimes. The scenes just suddenly shifts to different people and I’m literally bad at remembering people so of course I’ll forget about them after two weeks. Nevertheless, thank you so much for those who were kind enough to explain to us dumb btches who’re having a hard time following the story. Y’all are angels