Responses
I completely disagree. I think he handled the situation very maturely. He tried and effectively communicated with her how he was feeling. The reason she cried and she states it is not because he shouted at her or that she was upset with him. It's because she realised how she would have felt if the roles were reversed.
I thought I was exaggerating but I see the comments : He was kind of toxic here, right ? Like, she wasn't aware at all and she even ended to cry, it breaks my heart... He was too excessive, especially when he realised that "he could resolve the problem smoothly" urgh.